Computer & Networking News and Reviews: Remote Support Software Solution

Computer & Networking News and Reviews: Remote Support Software Solution


Microsoft LiveMeeting

I had the luck to see not only a demo of Microsoft's newley updated online application for collaboration, conferencing, and support but it was used for real in a support session whilst wowrking with a client to resollve some applciation issues on one of their server.

The application was a document imaging and database application purchased in an effort to help the office go paperless and their were some issues that were being logged and tracked. After some time had elapst, the support group for the application wanted to login to the server remotely to take a look and to apply some fixes to help resolve the problem the customer was having with their desktop software.

The issue was feezing and without the use of the applciation is full force roll-out yet, this was considerably odd behavior. The computer support company logged in using Livemeeting from Microsoft and we gave them access tot he server for remote support. the software worked grweat and very quick, the support group was able to access all aspects of the server and we still maintained control of the server's desktop keyboard and mouse movements too.



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Conferencing, Collaboration and Support