Microsoft LiveMeeting has a new version and some great new features to go with it.
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Conferencing and Collaboration White Paper
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LiveMeeting Demo
Read White Paper:
Conferencing and Collaboration White Paper
LiveMeeting 2007 also has an Outlook add-on that allows you to send invitations in Outlook for online conferences. Microsoft LiveMetting is part of Microsoft's 365 Online Cloud application offering.
Remote support on the web is can also be found in a cloud based or Internet based access for clients and technicians. Software applications have changed so much that the cloud or SaaS providers can offer all applications that were once only found locally installed on the enterprise or small medium business network own hardware. Vitalization and multi-tenant applications and server services such as Active Directory and other services such as Microsoft Exchange email mailboxes.
Web based remote support software which began as a customer premisss installed application for computer remote control changed to a hosted solution very rapidly. Self hosted are installed applications for support still exist and flourish because the need to have a closed app, that it with no Internet access, is still la requirement in many offices which limit access to the Internet by many of their users. The most substantial difference is that once web based remote support required many firewall and router changes to be effected. That applied also to basic computer remote control access as well.
Web based remote support software which began as a customer premisss installed application for computer remote control changed to a hosted solution very rapidly. Self hosted are installed applications for support still exist and flourish because the need to have a closed app, that it with no Internet access, is still la requirement in many offices which limit access to the Internet by many of their users. The most substantial difference is that once web based remote support required many firewall and router changes to be effected. That applied also to basic computer remote control access as well.
As time went on,. there has been a lesser need to change firewalls or router configuration for Internet based remote support software to function. This has created a huge technical support industry for just supporting the technical industry. This is a form of technology supporting technology. Remote support software has made a huge difference in how small and medium businesses are supported and with cloud computing taking one more and more of the daily hardware architecture for many businesses, remote support software is the way they are supported. Cloud based hardware or IaaS, Infrustucture as a Service, is part of the cloud solutions and remote support software often is built into many of these solutions.
Although Microsoft does not characterize or market their Microsoft Meeting product as web based remote support software, the software has the ability to help people assist each other. It has screen sharing capabilities and meant for online conferencing and online meetings but the fact that remote access and computer sharing options are available, web based remote support software is a feature of the application, possible and works very well. It's would be a solution that's not only useful for online collaboration but also for technical support when needed although it's primary function and purposed is not for remote support.
