A remote computer couldn't connect to Citrix server. There was a linksys router that was on the LAn that someone decidedto use for the switch ports and not for routing. The outer features on the linksys can't be disabled and the IP address had been changed but for some reason, either manually or by some other trigger, the Linksys defaulted to it's out-of-box IP address which happens to be the same as our production PIX. Some computers were having trouble connecting to the internet. Others were ok. One the device was removed the problem went away. The remote computer is used by a telemarketer from home and was unable to connect to the citrix server through the vpn tunnel. It happens that the server she was connecting to for the published app was one of the systems having trouble with routing because of the second router being online with the same IP address. I used PC anywhere to connect to her desktop pc system and remote control it to see what she was experiencing and not my online pc remote support software that I usually use.
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